Terms & Conditions

Last updated: 3 October 2026

These are the terms you agree to when you buy from forestremedy.shop. We have kept them short and readable rather than long and defensive.

Who you are buying from

Forest Remedy
Gippsland, Victoria, Australia
Email: contact@forestremedy.shop

Orders

Placing an order is an offer to buy. We accept it when we send your order confirmation email. If we cannot fulfil an order — a batch sold out, or something is not fit to send — we will tell you and refund you in full.

We may cancel an order if we suspect fraud, or if a price or product description was obviously wrong.

Prices and payment

All prices are in Australian dollars and include GST where it applies. Shipping is added at checkout and shown before you pay.

We accept card payments through Square, and direct bank transfer. Bank transfer orders are held until the funds clear, and we will cancel and release the stock if payment has not arrived within seven days.

Prices can change, but never after you have placed an order.

Shipping

We post Australia-wide, and offer local pickup in Warragul. We aim to send orders within three business days — small-batch means occasionally something has to be made before it can be sent, and we will tell you if your order will take longer.

Delivery times are the courier’s, not ours. Once a parcel is handed over we can chase it but we cannot speed it up.

We do not currently ship outside Australia.

Our products

Forest Remedy makes botanical skincare — balms, oils, serums, soaps and salves — from plants, oils and waxes. They are cosmetic products, not medicines. Nothing we sell is intended to diagnose, treat, cure or prevent any disease, and nothing on this site should be taken as medical advice.

Because these are natural products made in small batches, colour, scent and texture vary a little between batches. That is the material behaving like a plant, not a fault.

Always read the ingredient list, and patch test if you have sensitive skin or known allergies. If you are pregnant, breastfeeding, or being treated for a skin condition, talk to your doctor before using herbal products.

Sessions with Leni

Restorative Bodywork and Personalised Skin & Body Care Consultations are booked by request. A time is yours once Leni has confirmed it with you. For now, sessions are paid for at the session, not through this site.

If you need to cancel or move a session, please give at least 24 hours’ notice.

Returns

Covered separately in our Refund and Returns Policy, which forms part of these terms.

Your account

If you create an account, keep your password to yourself and tell us if you think someone else has used it. We can close accounts that are used for fraud or abuse.

Emails

Ordering does not sign you up for marketing. If you do subscribe, you can unsubscribe from any email, and we will keep sending you order and delivery emails regardless because those are part of the purchase.

Our content

The words, photographs, recipes and designs on this site are ours. You are welcome to share a link or a screenshot with credit. Please do not copy our product descriptions or photographs for your own shop.

Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. Where the law allows us to limit our liability, our responsibility is capped at replacing the goods or refunding what you paid for them.

If something goes wrong between us

Email us first. Genuinely — almost everything is fixable in one message. If it cannot be resolved, these terms are governed by the law of Victoria, Australia.

Changes

We may update these terms. The version that applies to your order is the one on this page when you placed it.